Support Knowledge Base



Document ID: TS101233

You see a blank white screen or you cannot open McAfee SecurityCenter


Environment

Affected Suites:
Total Protection 2011
Internet Security Suite 2011
AntiVirus Plus 2011 

Affected Products:
SecurityCenter

Affected Operating Systems:
Windows XP
Windows Vista
Windows 7

NOTE: If you are unsure what version of the McAfee Security software you have installed, please see article TS101107.

 


Summary

You cannot open your McAfee SecurityCenter.

Problem

If you try to open your McAfee SecurityCenter from your desktop icon, you see a blank white screen.

If you try to open your McAfee SecurityCenter from the icon in your taskbar, it does not open.

Solution

Restart your computer. This reloads the DLL file that was affected during a recent product update.

If the issue persists after restarting, uninstall and reinstall your McAfee Security product. You can find a detailed uninstall/reinstall procedure in article TS100507.

 

 


 

 

 

 
 
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